Banking for everyone.
Arvest Bank is committed to providing accessible digital banking services for all users. We follow established accessibility standards, offer various tools and features, and support assistive technologies. User feedback is valued to continually improve our platforms, ensuring an inclusive experience for individuals with disabilities.
Arvest Bank is deeply committed to ensuring that our digital platforms, including our website and mobile applications, are accessible to all individuals, regardless of their abilities. We believe that everyone deserves equal access to essential financial services and information. This commitment is central to our mission of serving our communities, and it guides our ongoing efforts to create an inclusive online banking environment.
Our dedication to digital accessibility means we actively work to identify and remove barriers that might prevent individuals with disabilities from fully interacting with our services. This includes users who rely on assistive technologies, have visual or auditory impairments, cognitive disabilities, or motor skill limitations. We strive to provide a user experience that is both functional and easy to navigate for all Arvest Bank customers.
We view accessibility not just as a compliance requirement, but as a fundamental aspect of good customer service. By focusing on universal design principles, we aim to build digital experiences that are intuitive and effective for the widest possible audience. This proactive approach helps us deliver a more robust and reliable banking platform for everyone who chooses Arvest Bank.
Arvest Bank adheres to widely recognized accessibility standards and guidelines to ensure our digital properties are usable by individuals with diverse needs. Our primary reference is the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content accessible to people with disabilities, covering aspects like perceivability, operability, understandability, and robustness.
By following WCAG 2.1 Level AA, Arvest Bank focuses on several key areas:
Our development and design teams regularly train on these standards and incorporate them into every stage of our digital product lifecycle. This systematic approach helps Arvest Bank maintain a consistent level of accessibility across all our online services, ensuring a reliable experience for those who depend on these features.
Arvest Bank has integrated various tools and features into our website and mobile application to assist users with disabilities. These features are designed to provide a more personalized and accessible banking experience. For instance, our website supports standard browser zoom functions, allowing users to enlarge text and images without losing content readability or layout integrity.
"Accessibility is not an add-on; it's an integral part of creating a truly inclusive user experience for all our Arvest Bank customers."
We also focus on keyboard navigation, ensuring that all interactive elements, such as links, buttons, and form fields, can be accessed and operated using only a keyboard. This is crucial for users who cannot use a mouse. Furthermore, our digital forms are designed with clear labels and logical tab orders to facilitate easy completion by screen reader users. We continually review and update these features to ensure they remain effective and aligned with current accessibility best practices at Arvest Bank.
Arvest Bank's digital platforms are developed with compatibility in mind for a range of widely used assistive technologies. This includes popular screen readers like JAWS, NVDA, and VoiceOver, which convert on-screen content into speech or braille output. We aim to ensure that our website and mobile app can be accurately interpreted by these tools, allowing users to navigate and interact with financial information effectively.
Our development process involves testing with these assistive technologies to identify and address any potential issues. We also consider users who rely on screen magnification software, ensuring that enlarged content remains clear and readable without excessive horizontal scrolling. For individuals with motor impairments, our interfaces support alternative input devices and provide sufficient time limits for tasks, where applicable. We encourage users to keep their assistive technologies updated to the latest versions for the best experience with Arvest Bank's digital services.
Your feedback is an invaluable part of Arvest Bank's ongoing commitment to digital accessibility. We are always striving to improve our services, and hearing directly from our users helps us identify areas for enhancement and ensure our platforms meet your needs. If you encounter any accessibility barriers while using our website or mobile application, or if you have suggestions on how we can improve, please do not hesitate to reach out.
You can contact our customer support team by calling [Phone Number] or by sending an email to [Email Address]. Please provide specific details about the issue you experienced, including the page or feature, the type of assistive technology you are using (if any), and the nature of the difficulty. Our team is trained to address accessibility concerns promptly and will work to provide a solution or escalate the issue to our technical teams for review. Arvest Bank is dedicated to making banking accessible for everyone, and your input is vital to achieving that goal.
Arvest Bank believes in supporting our customers beyond our direct services. We have compiled a list of external resources and organizations that provide further information and assistance regarding digital accessibility. These resources can offer additional tools, guidance, and community support for individuals with disabilities.
Here are some valuable external resources:
These resources, while not affiliated with Arvest Bank, represent reputable sources of information that can help you navigate the world of digital accessibility. We encourage you to explore them for additional support and knowledge.
| Accessibility Feature | Arvest Bank Website | Arvest Bank Mobile App | Benefit for Users |
|---|---|---|---|
| Keyboard Navigation | Fully supported | Fully supported | Allows navigation without a mouse, crucial for motor impairments. |
| Screen Reader Compatibility | WCAG 2.1 AA compliant | WCAG 2.1 AA compliant | Enables content to be read aloud for visually impaired users. |
| Text Resizing/Zoom | Browser-based zoom supported | Device-based zoom supported | Improves readability for users with low vision. |
| Color Contrast Ratios | Meets WCAG 2.1 AA standards | Meets WCAG 2.1 AA standards | Ensures text and graphics are distinguishable for users with color blindness or low vision. |
| Captions/Transcripts for Media | Provided where applicable | Provided where applicable | Makes audio/video content accessible to hearing-impaired users. |
Arvest Bank